Bureaus Exclusive

Chief Concierge of Raffles becomes 1st member of 'Golden Key'

By Wang Yu (China Daily Tianjin Bureau)
Updated: 2010-12-09 09:21

Bill Chen, chief concierge of Raffles Tianjin, has recently become a member of the "Les Clefs d'Or", an exclusive organization more widely known as the "Golden Key". He is also the first chief concierge in Tianjin who was honored as the member of the "Golden Key".

Founded in Paris in 1929, it is the only networking, professionalized, and internationalized service brand with 81 years of history in the world. Golden Key earns the great reputation for setting up "whole-hearted for guests' satisfaction and pleasant surprise" customer service standard in hospitality industry. Each member of the "Golden Key" wears two crossed golden keys on the lapels of their uniforms, symbolizing guaranteed, quality service inherent to the Golden Key name.

Every qualified member has to present examples of his exceptional services on top of proven accumulated years of industry experiences. Successful completion of an extensive training program and referrals from existing Golden Key members are also required.

Owing to the thriving development of global business, commerce and trade in Tianjin, The acceptance of Bill Chen’s membership to "Golden Key" is certainly a signal of fast development of hospitality industry, raising requirements for the modern services industry, especially the hospitality industry in Tianjin.